# Sync status

> One line in Settings says whether sync is working, with a checklist and a report you can send to support.

- Page: https://resurf.so/guides/sync-status
- Section: Your data
- Works on: Mac, iPhone, iPad
- Last checked against the app: 2026-10-17
- Where: Settings → Sync → Status

## Check the status

On Mac:

1. Open Settings (`⌘,`) and choose **Sync**. **Status** says how sync is doing, for example **Synced just now**.
2. Click the info button beside it for a checklist of this Mac and your other device.

On iPhone and iPad:

1. In Resurf's Settings, the **Sync** row shows **Off**, **On**, **Synced** or **Attention**.
2. Tap **Sync**, then **Status**, for a checklist of this device and your other device. Pull down to check again.

![The sync status checklist: Internet, iCloud account and storage OK, account code, changes waiting to upload, and the other-device checks.](https://resurf.so/guides/shots/sync-status@2x.webp)

## What the status means

- **Synced just now**, or how long ago: everything is up to date.
- **Syncing…**: changes are on their way.
- **Downloading your library…**: the first download is running. Keep Resurf open.
- **Offline**: changes sync when you're back online.
- **Sync is off for this device**: this device's mode isn't iCloud.
- **iCloud storage is full**: uploads stop until you free up iCloud storage. Downloads still work.
- **Connect this library to iCloud**: the library sees a different Apple Account. See [Switching Apple Accounts](https://resurf.so/guides/sync#account).

There's no Sync now button. Resurf syncs when it comes to the front and when the network returns. On iPhone and iPad, you can also pull down in the library.

## Send a sync report

The report holds status words and counts, and no captures: no titles or file paths. It goes nowhere unless you send it.

1. Open the status checklist, as above.
2. Choose **Send sync report** to open a mail draft to support@resurf.so, or **Copy report** to copy the text.
3. Read the draft and send it.

## Questions

### My iPhone doesn't show what I saved on my Mac.

Open the status checklist on both and compare the Account code. If the codes differ, the devices are signed in to different Apple Accounts. Also check that sync isn't off on either one.

### How long does sync take?

Usually under a minute. Longer if the other device is asleep.

## More guides

- Previous: [Sync](https://resurf.so/guides/sync.md)
- Next: [Backup and export](https://resurf.so/guides/backup-and-export.md)
- [Where your library lives](https://resurf.so/guides/vault.md): Your library is a folder of ordinary files on your device, named Resurf Library.
- [Sync](https://resurf.so/guides/sync.md): Your library syncs between your devices through your private iCloud, and it starts on its own.
- [Backup and export](https://resurf.so/guides/backup-and-export.md): Save the whole library as a zip, now or on a schedule, or export it as a spreadsheet with its files.
- [Import](https://resurf.so/guides/import.md): Bring captures in from a CSV file or from the old Resurf 1.0 app.
- [Erase and start over](https://resurf.so/guides/erase.md): Erase this device's copy of your library, or delete the copy in iCloud. Your license stays active either way.
- [Every guide](https://resurf.so/llms.txt)